Privacy Policy
Privacy Policy
Thank You for visiting KANCHAN Website. We value the trust You place in Us. This Privacy Policy is applicable to everyone (including ‘End Consumer’, ‘Our Trade Partners’ etc.,) who uses the Website and services performed as a part of the Website, including sales and after sales service (collectively, “Service”). This policy governs the collection, storage, use, disclosure, retention and transfer and deletion of your personal information.
Please read this document carefully and ensure that you understand this document before accepting it. By placing an order for purchase of products, registering product related complaints etc., or performing any other action listed in Section 1.2 below, You consent to the collection, use, sharing and disclosure of Your personal information in accordance with this Privacy Policy.
Use of cookies is governed by Our Cookie Policy (“Cookie Policy”). For more information, please see Section 1.4 below.
We reserve the right, at our sole discretion, to change or modify whole/portions of this Privacy Policy at any time.
Introduction
2. 1.2 If you do any or all of the following, you indicate that you have read, understood, and agree to this Privacy Policy:
◦ explicitly accepting this Privacy Policy such as by ticking a checkbox;
◦ accessing the Website;
◦ when any of our applications are downloaded;
◦ sharing your recipe;
◦ placing an order or making a payment;
◦ contacting Us; and/or
◦ undertaking any action (including registering Product related complaint) that involves interacting with the Service Team, either in person or through phone or in writing (including email).
3. 1.3 Capitalized terms used but not defined in this Privacy Policy have the meaning assigned to them in the Terms and Conditions (“Terms” and/or “Terms and Conditions”).
4. 1.6 You shall be responsible to review the Privacy Policy from time to time in order to be aware of any modifications to this Privacy Policy. You understand and agree that Your continued access, registration or use of the Website or Service beyond the effective date of such modification shall be deemed to be Your acceptance of all modifications to the Privacy Policy.
2. When and What Personal Information Do We Collect
2. 2.2 To be able to deliver products ordered by You through the Service, we need Your name, email address, address, phone number, and / or any other information that We ask for or which is otherwise provided by You while placing an Order or for availing Service or sharing your recipe etc.,
3. 2.3when you place an Order on our Website, Your financial information may be collected and processed by a third party payment gateway. We may receive certain personal information regarding your transaction from the third party payment gateway. We use this information to verify whether the transaction was completed successfully, to process refunds (if any) in accordance with our Terms, and for our legal obligations.
4. 2.4 Information that You choose to provide to Us on Our ‘support’ webpage or in the course of communication with Us, such as via email, phone calls or otherwise, will be collected by Us. This may include your name, email address, phone number, country, order details and any other information that you provide to Us, including any other personally identifiable information provided by You.
3. Third-Party Integrations
2. 3.2 The Service includes integrations with the following third parties:
◦ Payments. The Service includes the following third-party payment processor(s) or payment gateway(s), or such other payment processor(s) or payment gateway(s) as may be specified in the Service: Pine Labs Limited.
◦ Delivery. Delivery of products ordered is handled by third-party delivery service(s):
◦ Analytics. In order to collect information regarding use of the Website and to understand trends and track patterns to help us improve the Service,
◦ Data Storage and Management. We store and manage Your personal information.
4. How We Use the Information We Collect
S. No. Type of information
Purpose(s) for which it may be used
1 Name
(a) To print the information on the invoice.
(b) To create and manage Your account.
(c) To fulfil Your Order(s).
(d) To contact You regarding Your Order(s) or service complaint.
(e) To contact You for offers of products or services, special offers and direct marketing.
(f) To conduct surveys, special events, contests, and market research.
(g) To respond to Your queries and communications to Us.
(h) To contact You regarding changes to the Website, Service, Terms, Privacy Policy, Cookie Policy, etc.
2 Email address
(a) To print the information on the invoice.
(b) To create and manage Your account.
(c) To fulfil Your Order(s).
(d) To contact You regarding Your Order(s) or service complaint.
(e) To contact You for offers of products or services, special offers and direct marketing.
(f) To conduct surveys, special events, contests, and market research.
(g) To respond to Your queries and communications to Us.
(h) To contact You regarding changes to the Website, Service, Terms, Privacy Policy, Cookie Policy, etc.
3 Address
(a) To print the information on the invoice.
(b) To fulfil Your Order(s).
(c) To contact You regarding Your Order(s) or service complaint.
(d) To visit You for product installation and/or demonstration, wherever applicable.
4 Phone number
(a) To print the information on the invoice. Sharing the invoice/s.
(b) To fulfil Your Orders.
(c) To contact You regarding Your Order(s) or service complaint.
(d) To respond to Your queries and communications to Us.
5 IP address
(a) To analyze web traffic.
(b) Monitor and improve the Service, including by calculating the number of visitors to the Service and identifying
(b) the geographical locations of the visitors.
(c) To help diagnose problems with the Service.
(d) To analyse trends, track traffic patterns, gather demographic information for aggregate use,
(c) and track the date and duration of each session within the Service, among other similar purposes.
6 Web page visited
(a) To analyse web traffic.
(b) To monitor and improve the Service, including by calculating the demographics, preferences, interests and behaviour of visitors.
(c) To help diagnose problems with the Service.
(d) To analyse trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within the Service, among other similar purposes.
7 Payment related information
(a) To verify receipt of payments.
(b) To issue refunds (if any)
8 All of the above
(a) To verify Your identity.
(b) For detection, prevention and prosecution of fraud and other illegal activities.
(c) For our legal compliances.
(d) To operate, evaluate and improve the Service.
4. Sensitive Personal Information
1. 4.1 We ask that You do not send Us and You do not disclose, on or through the Service or otherwise to Us, any sensitive personal information, including any of the following: (i) racial or ethnic origin; (ii) political opinions; (iii) religion; (iv) ideological or other beliefs; (v) physical, physiological and mental health condition; (vi) sexual orientation; (vii) biometrics information or genetic characteristics; (viii) AADHAR number; (ix) criminal background; (x) administrative or criminal proceedings and sanctions; or (xi) any other sensitive personal data information.
4.2 We do not collect, store or process credit card numbers, debit card numbers and other sensitive financial information. Your financial transactions, including payments to KANCHAN for Orders placed through the Service, are done through a third-party payment gateway as mentioned under the section on “Third-Party Integrations” above. We may receive certain personal information regarding Your transaction from the third-party. We use this information to verify whether the transaction was completed successfully, to process refunds (if any) in accordance with our Terms, and for our legal obligations. All such information is stored and processed in strict compliance with relevant laws, rules and regulations, including The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
5. Sharing of Information
5.2 Your personal information may be transferred, shared or disclosed as part of any merger, sale of KANCHAN’s assets or acquisition, as well as in the event of insolvency, bankruptcy or receivership.
5.3 Your personal information may be shared with Our Affiliates, as well as with companies that provide services on behalf of KANCHAN or Our Affiliates.
5.4 Your personal information may be disclosed if required under an applicable law or court order. We withhold the right to impart with Your personal data as required by applicable law, in reply to legal requests by public authorities, including meeting national security or law enforcement requirements, and when We believe that disclosure is necessary to protect Our rights and/or to comply with a judicial proceeding, court order, or other legal process served on Us.
6. Your Rights.
6.2 The exercise of any right may prevent Us from providing the Service(s) to You, whether partially or fully.
6.3 You have the following rights under this Privacy Policy:
◦ Access and Correction. You have the right to access and correction of Your information. You can exercise this right by providing a written request to access and/or request for correction of any incorrect information about You.
◦ Erasure. You can delete certain personal information at any time by deleting Your account or posts made by You, however, (i) certain information, for example details of Orders placed, or services availed cannot be deleted, and (ii) We may refuse to grant the exercise of this right in certain circumstances. For more information and details, please see “Data Storage and Retention” below.
◦ Object. You have the right to object to your personal information being used for a particular purpose and you can exercise these rights, for example, via an unsubscribe link at the bottom of any email. The exercise of this right may prevent Us from informing You about discounts, sales and special offers, among others.
7. Data Storage and Retention
◦ Details regarding your account, including name, email address, password, the addresses stored in Your address book and the phone numbers stored in Your address book, are retained until Your account is deleted by You or Us.
◦ Posts made by You above are retained until You manually delete such a post or request Us to delete such a post.
7.2 The following categories of information cannot be deleted by You as they are necessary for: (i) Our or a third-party’s legitimate interests, including but not limited to, record-keeping; (ii) Our legal obligations; (iii) compliance with laws and/or lawful orders such as by law enforcement or courts; and/or (iv) the protection of Our legal interests including but not limited to consumer disputes, and prevention and detection of fraud or other unlawful activities:
◦ Details regarding Orders placed by You, including the following details are retained indefinitely for each Order: name, email address, financial transaction details, address, phone number.
◦ Information collected for the purpose of analytics is retained indefinitely, including IP addresses and details of web pages visited.
7.3 Deleted information may be retained in our backups for disaster management purposes.
7.4 We may prevent deletion of any data, including refusing a request for Erasure above, and We may retain any personal information in any of the following circumstances:
◦ If we believe that We have a legitimate interest in the storage and processing of such personal information as provided in this Section on “Data Storage and Retention”;
◦ If we believe it to be necessary for the protection of Our legal rights; or
◦ If We are required to do so under a law, or an order from law enforcement, court, tribunal or government.
8. Your posts
8.2 We may publish Your comments, questions, reviews, feedback and/or testimonials regarding products and the Service. Such comments, reviews, feedback and/or testimonials may contain certain personal information including Your name and/or account id, and any other information included by You in the text of such comment, review, feedback and/or testimonial. Please contact Us immediately if You feel that any content has been published with Your personal information without Your consent.